Frequently Asked Questions:
How does a Customer gets technical help?
We are an Online Technical Support and we provide technical help using online remote support which is also known as sharing the screen of your computer or laptop. This process works for problems related to PC/Laptop/Printers/Routers. For any other problem related to Phones and Tablet we help you run the diagnosis using troubleshooting steps over a call.
Is it safe to share my screen?
It is absolutely safe to share your screen with us as we don’t share or sell any customers info. We’re a third party Online Technical Assistance registered in Portland Oregon as “GGA GLOBAL LLC”.
Why should you trust us?
We have two main objectives from this business, the first is to help people to solve technical issues and second to bring in awareness about “Tech Support Scams” with the help of “FTC (Federal Trade Commission). As you might know there’s been these trick calls where people call you and pretend to be “Microsoft, Apple or some Big company” which they are not! So every time you receive a call like this please hang up and report the number and whatever info you have about these scammers to FTC.
What kind of device are covered?
PC, Laptops, Printers, Routers, Smartphones and Tablets are the devices we provide support for.
What kind of operation system are covered?
We provide support for Windows, Mac, iOS and Android.
What kind of problems do we provide support for?
Any software related problems can be taken care of with the help of our Tech Experts such as pc/laptops running slow, viruses removal, printer configuration, router configuration, internet problem only if it’s a problem at your end and not with your ISP (Internet Service Provider).
What kind of problems can’t be fixed? And what if we are not able to help you fix your issue?
Hardware related problems are not covered as we only provide Online Technical Assistance and by any chance if we are not able to help you fix your issue then we will recommend you a place or a local shop to get it fixed.
Is the service Free or Paid?
Being a third party company our services are paid and very cost effective! Our services starts from $69.99 one time charge for one device and will be valid for 30 days. Check our pricing here
Do we offer an annual plan for unlimited devices?
Yes we do! Our professional plan for $199 has an validity for an year and covers all of your devices.
Do my subscription gets auto renewed?
That completely depends on our customers. If they want their subscription to be renewed automatically then we set it up that way and if not then the subscription gets expired after its validity.
Can I cancel my subscription?
Yes! Customer can call us anytime to cancel the subscription.
Do we offer Business Tech Assistance?
Yes we do! Our enterprise plan covers business devices too for $149